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Customer Services Coordinator (#VAC 10528)

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Customer Services Coordinator (#VAC 10528)

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Customer Services Coordinator

Reference #: VAC 10528
Location: North West
Salary: £21000 - £22000
Sector: Corrugated
Type: Permanent
Posted On: 07/02/2019
Contact: Jade Oie

A leading provider of paper based packaging is looking for an experienced Customer Services Co-ordinator.

The Role: 

  • To act as a point of contact for the designated existing as well as potential customers.
  • Maintain business relationships with current designated accounts to ensure further continuity and development of the sales.
  • Regularly report on the sales results and customer relations following the established schedules and formats of the information.
  • Compliant with the company's Health and Safety requirements.
  • Conduct and behave in line with the company's Dignity at Work policy.


  • Process the sales orders and call offs accurately, ensuring the highest standards of customer service along with correct pricing and quantity.
  • Process purchase orders for items that are bought from other sites.
  • Raise all requests for quotation/costing and other requirements for new specifications as received.
  • Manage customer complaints and invoce queries efficiently.
  • Proactively look for additional opportunities for sales and enhanced customer experience with regular communication to the respective Area Sales Manager. 
  • Support the client in decision making process through the delivery of professional advice.
  • Meet customers during visits to plant and visits to customer sites. 
  • Proactively work with and support colleagues in Sales Department.

Skills and Experience required: 

  • Attention to detail is key! 
  • PC literate.
  • Friendly and approachable manner.
  • Calming influence.
  • Clear communication skills.
  • Time management.


Attractive basic salary. 

Cloud 9 are acting as a Recruitment Agency.


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