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IT Assistant (#VAC10704)

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IT Assistant (#VAC10704)

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IT Assistant

Reference #: VAC10704
Location: Shropshire
Salary: £25000 - £25000
Sector: Other Manufacturing
Type: Permanent
Posted On: 21/05/2021
Contact: Yvonne Redhead

A fantastic opportunity has arisen to support and assist with the timely and efficient resolution of IT related issues encountered by our clients’ business. This position would be for someone keen on systems and IT and able to work well in a small close-knit team helping staff across the manufacturing and office divisions as an IT assistant.


Key Duties

  • Assisting the IT Manager in any reasonably requested task
  • Maintaining systems, resolving general workplace IT issues and error tracking
  • Delivery of IT projects, such as new workflow (when there are new products, customers, hardware etc.), including carrying out testing
  • Supporting every stage of the system/hardware lifecycle, from conception through to completion
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Providing users with technical support and training (1st and 2nd level of IT support)
  • Ensuring the necessary security provisions are in place, including ongoing/routine backups
  • Monitor systems and maintain communication facility throughout the site
  • Providing frequent hardware basic checks and necessary training also given on the repair when required
  • Adherence to Company Rules and Regulations, including Health and Safety
  • Maintaining the confidentiality of all knowledge and information appertaining to our clients’ business, its customers, and its employees.


Skills & Experience

  • At least 2 years' experience within an office-based role, ideally in a tech support function
  • Knowledge of Network infrastructure and cabling
  • The ability to follow instructions and work independently
  • Strong problem solving and analytical skills
  • Excellent team working and communication skills
  • The ability to prioritise multiple tasks and projects based on business needs
  • Proactive with a positive, can-do attitude
  • The ability to learn quickly
  • Quality conscious
  • Exhibit a flexible approach to working hours and provide necessary cover where needed

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