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Software Specialist (#VAC10448)

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Software Specialist (#VAC10448)

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Software Specialist

Reference #: VAC10448
Location: Dusseldorf, Germany
Salary: £55000 - £60000
Sector: Industry Supplier
Type: Permanent
Posted On: 19/06/2018
Contact:

Our client provides specialized computer software to the packaging industry.  As part of its services, their customers purchase training services, on-site assistance and consulting services.  This position directly supports each of these functions based in Germany

The role would require the successful candidate to travel within EMEA approximately 25-50% of the time, based on project timetables, which opens opportunities to see some fantastic places. Depending on your location you may be office based or home based.  The company has offices globally and offers the opportunity to progress and travel.
Our client believes in investing in its people and therefore will support you with a full, in-depth, comprehensive training, operating a buddy system.


JOB PURPOSE:

    Provide technical assistance to software users
    Answer questions or resolve software problems for clients in person, via telephone or from remote location.
    Where qualified may provide assistance concerning the use of computer or other hardware (RFID scanners , printers) and software, including printing, installation and operating systems

KEY ACCOUNTABILITIES:

    Provide technical computer training & train client staff in use of computer and related equipment
    Develop training materials and procedures, and/or train users in the proper use of software and related hardware
    Prepare evaluations of software or hardware, and recommend improvements or upgrades
    Enter commands and observe system functioning to verify correct operations and detect errors
    Install and perform minor repairs to software, hardware and peripheral equipment, following design or installation specifications
    Answer users' inquiries regarding software and hardware operation to resolve problems 

    Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
    Consult with staff or users to identify operating procedure problems
    Conduct computer diagnostics to determine nature of problems 
    Perform minor repairs to hardware, software, or peripheral equipment
    Install software, hardware or peripheral equipment and test these systems against specification
    Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities
    Oversee the daily performance of computer systems. Configure computers in industrial or manufacturing setting

KNOWLEDGE, SKILLS, EXPERIENCE:

    3 Years of professional experience
    Packaging industry experience is a direct advantage
    Both technical and administration background is acceptable 
    Complex Problem Solving 
    Instructing and speaking to a group of people  
    Judgment and Decision Making 
    Operation Monitoring and analysis
    Service Orientation 
    Social Perceptiveness 
    Troubleshooting 
    English Language.

BEHAVIOURS:
    Strong leadership skills
    Professional image
    Detailed working knowledge of products and our customers' business
    Proactive and pre-emptive approach
    Ability to prove to our customers (by deeds and actions) that "we care"
    Determination to ensure issues are followed through
    Documentation of all customer contact events through the systems provided
    Written reports on on-site training and other activities.
    Constant striving to identify areas for product and procedural improvements
    Compliance with company policies and procedures
    Application of special knowledge with discretion and judgment
    Other related duties as required


The Package
You will receive an attractive basic salary circa 60 - 70 Euro (negotiable) depending on your experience along with 25 days holiday, pension & healthcare
Hours are to suit business and customer requirements


Cloud 9 Recruitment is acting as a Recruitment Agency


Please contact Chris on 01282 449230/07927 550751 or email chris@cloud9recruitment.com


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