Unravelling the psychology behind a candidate's decision-making process is essential. Various factors can sway a candidate towards considering a counter offer. Job satisfaction and the dynamics of their present workplace play significant roles. Should an individual feel undervalued or stuck in their current role, a counter offer promising advancement and increased compensation might tempt them. Conversely, if their career aspirations align more closely with the potential new role, they may disregard a counter offer. Emotional ties and loyalties to their existing employer can also cloud their judgement, sometimes overruling more logical, career-focused decisions.
Even before the formal interview process, a candidate's actions can offer early signals about their mind-set. Close attention to their level of engagement, responsiveness to communications, and the nature of the questions they ask can shed light on their seriousness about the transition. Additionally, a scrutinised examination of their CV may reveal tell-tale patterns, such as a propensity for brief tenures or a lack of upward mobility, which could suggest a higher likelihood for counter offer vulnerability.
A candidate's demeanour during interviews can be telling. Genuine enthusiasm for the role, clear articulation of career objectives, and positive reactions to compensation discussions usually indicate a strong interest in the opportunity. If a candidate seems willing to openly discuss their resignation strategy and show interest in integrating into their potential new environment, it's generally a sign of commitment to the change.
Following interviews, the character of a candidate's follow-up communication can unveil much about their intentions. Swift and thoughtfully composed thank-you notes or enquiries can reflect a sustained interest, whereas noticeable shifts in tone or communication frequency might suggest the possibility of reconsideration. Reference checks can also provide invaluable external perspectives regarding the candidate's job search behaviour and their tendency to entertain counter offers.
As the offer is presented, a recruiter should be alert to the candidate's initial reaction. Whilst a degree of contemplation is normal, evident hesitation or particular questions about aspects frequently improved in counter offers – such as job titles or flexible working conditions – may foreshadow the possibility of a counter offer being entertained. Any signs of concurrent negotiations with their current employer should also raise flags.
There are several predictive factors and red flags to watch for throughout this process. Reluctance to discuss cessation of their current role, excessive fixations on particular aspects of the offer, and strong emotional bonds with the current workplace are amongst key predictive factors. A candidate's ambivalent language regarding future planning, delays, or avoidance in addressing offer specifics, or a sudden shift in their level of investment in the process, can serve as red flags indicating a high likelihood of a counter offer being accepted.
To mitigate the risks associated with counter offers, building a strong, transparent relationship with the candidate throughout the hiring process is vital. Candidly addressing their career objectives and personal motivators can pave the way to crafting an offer that aligns with their aspirations. Setting clear expectations for the decision-making timeline can also help prevent last-minute hesitations and ensure a smoother transition.
Final word
At the end of the day it is virtually impossible to stop a candidate accepting a counter offer - working with people, they can simply just change their minds. However if you follow the guidance steps as above it will help you to qualify the candidate a little more and help you determine how much time you are prepared to allocate that particular person & what additional steps you can also take to fill your position, perhaps like working with our genuinely friendly team at Cloud 9 to support you!
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