Field Service Engineer

Cloud 9 is seeking a first-class Field Service Engineer ideally based in the South West to join a leading innovator in Strapping Solutions.  This is a national role and we are eager to hear from candidates that are technically and commercially astute with an electrical and mechanical background.

Why This Role Stands Out
  
Professional Growth: Engage in continuous learning with training on-site, virtually, and at the manufacturing plant in Germany.
Comprehensive Benefits: Enjoy a company car, mobile phone, laptop, private pension scheme, plus a catalogue of many company incentives.
Dynamic Work Environment: Travel across the UK and Ireland, providing first class service support.
Work-Life Balance: While the role requires flexibility for extended hours, it also offers a structured 45-hour work week.

Key Responsibilities

Preventive Maintenance: Minimise downtime and optimise machine performance.
Customer Support: Provide excellent service, to ensure customers are supported and machines operate efficiently.
Installation and Commissioning: Assist from time to time with the installation and commissioning of machine.
Fault Diagnosis and Repair: Develop into diagnosing and repairing mechanical, electrical, and control system faults.
Organisational Excellence: Maintain a tidy car stock.
Detailed Reporting: Create thorough service reports, communicating effectively with the service planning team.
Commercial Awareness: Understand how your work supports the broader goals of the business, identifying opportunities to upsell products or services.
Training and Progression: Actively participate in on-site training programs.

Skills and Attributes

Technical Qualifications: A known apprenticeship  in electrical and mechanical engineering, or equivalent qualification is desirable.
Communication: Exceptional communication skills, confident in engaging with customers and colleagues.
Independence: Ability to work independently and manage workload effectively.
Technical Proficiency: Competence in Microsoft Office software; experience in SAP/Siemens S7/WinCC Flex/17th Edition is advantageous, although training is provided.
Manual Dexterity: Proactive approach to manual heavy lifting tasks.
Commercial Insight: Strong observational skills and commercial awareness, identifying opportunities to benefit the business.
Resilience: Adapt and problem-solve when challenges arise.
Professionalism: Punctual, disciplined with a strong work ethic.
FLT Licence: You hold a FLT Licence or are willing to obtain one (training will be provided).

Remuneration

Salary is negotiable and dependent upon experience.
You will receive an excellent package that includes company car, mobile phone and laptop, along with a plethora of company benefits and incentives - Apply within for more details!

Why Apply?
This role is perfect for those who thrive in a results-oriented environment and are eager to contribute to both personal growth and the overall success of the team. 

CLOUD 9 IS ACTING AS A RECRUITMENT AGENCY